Privacy policy

PRIVACY POLICY

Last Updated: [24-06-2026]

PetcarePaw Ltd ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase products from us, or otherwise interact with our services.

1. CONTACT INFORMATION

PetcarePaw Ltd
73 Hadrian Road
Newcastle Upon Tyne
England, NE4 9QH

Email: petcarepaw1980@gmail.com

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.

2. PERSONAL INFORMATION WE COLLECT

When you visit our store, we may collect the following categories of personal information:

Information You Provide Directly

Name
Billing address
Shipping address
Email address
Telephone number
Payment information
Account login details (if applicable)
Communications and messages you send to us

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

IP address
Browser type
Device information
Operating system
Website usage data
Pages viewed
Referral URLs
Cookie identifiers

Information from Third Parties

We may receive information from third-party service providers such as:

Shopify
Payment processors
Shipping and logistics providers
Marketing and analytics providers

3. HOW WE USE YOUR INFORMATION

We use your personal information to:

Process and fulfil orders
Provide customer support
Communicate with you about your orders
Process payments
Deliver products and services
Improve our website and customer experience
Prevent fraud and enhance security
Comply with legal obligations
Send marketing communications where permitted by law or where you have consented

4. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to:

Enable website functionality
Remember user preferences
Analyse website performance
Improve user experience
Support marketing and advertising activities

You can control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

For information about Shopify cookies, please visit Shopify's cookie policy.

5. HOW WE SHARE YOUR INFORMATION

We may share your personal information with:

Service Providers

We use trusted third-party providers to help operate our business, including:

Shopify (website hosting and ecommerce platform)
Payment processors
Shipping and delivery companies
Analytics providers
Marketing and email service providers

Legal Compliance

We may disclose information if required to:

Comply with legal obligations
Respond to lawful requests from authorities
Protect our rights, customers, or business
Prevent fraud or security threats

Business Transfers

If PetcarePaw Ltd is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. PAYMENT PROCESSING

Payments are processed securely through third-party payment providers. We do not store complete payment card information on our servers.

Please review the privacy policies of any payment providers used during checkout.

7. DATA RETENTION

We retain personal information only for as long as necessary to:

Fulfil orders
Provide customer service
Meet legal, accounting, and tax obligations
Resolve disputes
Enforce agreements

When information is no longer required, we securely delete or anonymise it.

8. YOUR RIGHTS

Depending on your location, you may have rights regarding your personal information, including:

Access to your personal information
Correction of inaccurate information
Deletion of personal information
Restriction of processing
Data portability
Objection to certain processing activities
Withdrawal of consent where processing is based on consent

To exercise your rights, contact us at:

petcarepaw1980@gmail.com

9. UK GDPR AND EEA RIGHTS

If you are located in the United Kingdom, European Economic Area (EEA), or similar jurisdictions, we process personal information in accordance with applicable data protection laws, including the UK GDPR and Data Protection Act 2018.

You may also have the right to lodge a complaint with the relevant supervisory authority if you believe your personal information has been handled unlawfully.

In the UK, complaints can be submitted to the Information Commissioner's Office (ICO).

10. INTERNATIONAL DATA TRANSFERS

Some of our service providers may process information outside the United Kingdom or European Economic Area.

Where such transfers occur, we take appropriate measures to ensure personal information remains protected in accordance with applicable laws.

11. CHILDREN'S PRIVACY

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take steps to remove it.

12. SECURITY

We implement reasonable technical and organisational measures designed to protect personal information from:

Unauthorised access
Loss
Misuse
Disclosure
Alteration
Destruction

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

13. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

We encourage users to review the privacy policies of any third-party sites they visit.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

The updated version will be posted on this page with a revised "Last Updated" date.

15. SHOPIFY

Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and services.

Your data may be stored through Shopify's data storage systems, databases, and general Shopify applications. Shopify stores your data on secure servers protected by industry-standard security measures.

For more information, please review Shopify's Privacy Policy.